We recently brought you survey results ranking trades on how ‘unprofessional’ they are – but what about friendliness?
My Job Quote surveyed 1,482 Brits to discover who they believe to be the friendliest tradespeople.
They found that the majority of Brits rate electricians (75%) as the friendliest tradespeople, while tilers were the least popular with just 23%.
How did the rest of the trades rank?
The ‘friendliest’ tradespeople
- Electricians 75%
- Gardeners/Garden Designers 71%
- Plumbers 68%
- Heating/Ventilation/Air Conditioning (HVAC) Engineers 64%
- Window Glaziers 60%
- Painters and Decorators 57%
- Floorers 53%
- Plasterers 49%
- Bathroom Specialists 44%
- Roofers 40%
- Carpenters 36%
- Builders 32%
- Kitchen Specialists 29%
- Tilers 23%
Those surveyed also were asked to identify the actions taken by tradespeople they appreciate the most.
From this, My Job Quote found that Brits are most grateful when tradespeople do not get annoyed when they kindly ask them for an update/progress check (84%).
On the other end, only 31% are worried about if a tradesperson adequately greets them or not.
The actions taken by tradespeople which Brits most appreciate
- Not being annoyed and happily providing updates/progress when asked 84%
- Providing a valid reason and apology for not turning up at all when arranged/agreed 79%
- Cleaning up any mess before leaving 72%
- Not getting upset/rude when providing feedback on their workmanship 70%
- Apologising for being late 66%
- Asking permission before using bathroom 61%
- Following-up on a missed phone call 53%
- Asking permission before making/receiving a phone call 45%
- Not asking for too many hot/cold drinks and snacks 37%
- Basic greetings (e.g. saying ‘hello’ when arriving and ‘bye’ when leaving etc.) 31%
Carl Meredith, Managing Director of My Job Quote said: “When hiring a tradesperson, Brits want to feel reassured that they are trusting someone who gets the job done properly and efficiently.
“A crucial part of the service that really matters to Brits is the level of care and attention that a tradesperson will provide them.
“Brits want to deal with someone they can easily communicate and work with – friendliness is a vital characteristic when assessing and hiring a tradesperson.
“This research shows that Brits rank some tradespeople to be friendlier than others.
“The key takeaway for all tradespeople is that they should always aim to provide the highest quality of service to achieve maximum customer satisfaction.”