A survey of 1,644 Brits asked which trades were the most ‘unprofessional’ – and which things tradespeople do put them off the most.
Showerstoyou.co.uk’s survey took into account quality of work, price/rates charged, manners, punctuality and communication skills of tradespeople. Here’s how the different trades were ranked:
The most ‘unprofessional’ tradespeople
- Kitchen Fitters 73%
- Tilers 69%
- Builders 65%
- Roofers 60%
- Drain and Sewer Specialists 57%
- Painters/Decorators 54%
- Bathroom Fitters 51%
- Plumbers 48%
- Carpenters 45%
- Window Glaziers 42%
- Plasterers 36%
- Electricians 30%
- Conditioning (HVAC) Engineers 25%
- Floorers 22%
Those surveyed were also asked to identify what things tradespeople do makes them seem the most unprofessional.
Showerstoyou found that a tradesperson not turning up when arranged/agreed (81%) is the most unprofessional thing they could do.
Just below, 76% do not appreciate being overcharged, wihile 73% take issue with poor workmanship.
The most ‘unprofessional’ actions by tradespeople
- Not turning up at all when arranged/agreed 81%
- Overcharging 76%
- Poor workmanship 73%
- Being late constantly 70%
- Being unnecessarily rude/aggressive 68%
- Taking frequent breaks when on job 65%
- On the phone consistently when on job 59%
- Not gaining permission to use bathroom 54%
- Not providing regular updates on progress 47%
- Taking advantage of good hospitality (e.g. asking for too many hot drinks/biscuits etc.) 42%
Martin, the Managing Director of Showerstoyou.co.uk said: “For many, the home is one of the most important aspects of their life.
“So naturally it takes a lot of faith for them to allow tradespeople to come into their living environment and carry out desired improvements/changes.
“This research shows that Brits are very perceptive of the way tradespeople hold themselves as well as their work ethic.
“Consequently, it’s very important for a tradesperson to maintain professionalism at all times and deliver the highest possible level of customer service.”
Tips to get found by customers
- Ask customers to recommend you if you’ve done a good job, so their family, friends and social media contacts are recommended to you
- Have references available, utilise online review platforms and have a portfolio of your work ready to show
- Include start/finish times, payment terms, cost of materials/equipment and cleaning-up responsibilities if possible